Working in small teams, the Group rapidly identified the necessary functionality to go-live and meet the aggressive timeline. Working with DXC, the Group prioritised delivery of required functionality using Microsoft’s comprehensive out-of-the-box capabilities. We ran an extremely agile project and DXC was able to provide quality consultants, best practice thinking and deep solution knowledge to challenge us on our processes,” said the CDO. “The Group chose DXC to be our partner because they aligned with our values.
As a cloud-based solution, Microsoft Dynamics 365 was assessed as the lowest risk, best fit platform by the Group because it offered a close core match between the old and new systems, which allowed for rapid deployment and scalability. Partnering with the DXC Practice for Microsoft, the Group selected Microsoft Dynamics 365 to replace the existing ERP system. Given the strategic importance of the new system, the proposed go-live date was scheduled with an aggressive five-month deadline,” said the CDO. “Replacing the existing ERP system became an essential organisational imperative. Nor was it suitable for deployment outside New Zealand.
Advancements in cloud solution delivery meant the system would need expensive, continuous development to integrate with new systems and processes. With extensive customisations to the core system, it was costly to run, difficult to manage and impossible to scale. In place for five years, the existing ERP system had failed to deliver the operational improvements originally expected. Our CEO drove a digital transformation initiative to improve visibility to critical business information and make many of our older processes either redundant, or more efficient.”Īs the Group started to implement the strategic plan, it emerged that the incumbent ERP system posed such significant technological challenges that it would prevent the Group from delivering their organisational vision. The Chief executive officer (CEO) of the Group commented, “a key focus of our new plan was to inspire our customers with transformational solutions that shape the future.” The Chief digital officer (CDO) at the Group said, “We knew our customer experience wasn’t always optimised because of how long it could take to complete tasks. Six months prior to go-live, the Group committed to a new strategic plan.
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